FAQ

Frequently Asked Questions 

Where are your handbags made?
All our handbags are crafted from premium leather and designed by Maison Tony in Auckland, New Zealand. Production is carried out by skilled artisans in Spain or Italy to ensure exceptional quality.
Do you ship internationally?
Yes, we deliver worldwide. Shipping costs and delivery times vary depending on the destination. You can see shipping options at checkout.
Is return shipping free?
Return shipping is free only within France, New Zealand, and Australia. For other countries, customers are responsible for return shipping costs, which will be deducted from the refund amount.
How can I return a product?
You have 14 days from receiving your order to request a return. Please refer to our Return & Refund Policy for details.
How long does shipping take?
Shipping times vary depending on your location but typically range from 3 to 10 business days.
How do I care for my leather bag?
Avoid prolonged exposure to sunlight or moisture. Clean with a soft cloth and store in a dust bag when not in use. We recommend using a leather conditioner once or twice a year.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking link by email to follow its delivery status in real time.
How is my handbag presented when I receive it?
Each handbag is protected by a soft pouch and comes with a Maison Tony tote bag. This presentation ensures your purchase arrives safely and is ready to use or gift.